What to Do If You Lost Access to CHAMPS

Rather than wrestling with Michigan Medicaid portals yourself, Bomi can handle your billing and credentialing for you — so you can get back to seeing clients sooner.

Losing access to CHAMPS — Michigan Medicaid's provider portal — is common and almost always fixable. Which fix you need depends on what actually broke. Here are the three situations we see most, and how to solve each.

1. You forgot your password or can't log in

You don't log into CHAMPS directly — you reach it through MiLogin, the State of Michigan's single sign-on. So if you're locked out or forgot your password, you reset it in MiLogin, not in CHAMPS. Go to MiLogin for Business, use the Forgot Your Password or Forgot Your User ID links, and follow the prompts. Each person recovers their own MiLogin account. Once you are back into MiLogin, CHAMPS opens the same way it always did.

2. Your login works, but CHAMPS or a tab is missing

If you can sign into MiLogin but CHAMPS isn't listed — or you get into CHAMPS but a whole area (claims, eligibility, enrollment) is gone — the problem is your access, not your password. Two things to check:

• CHAMPS isn't listed in MiLogin. You need to add (subscribe to) the CHAMPS service in MiLogin and request access again.

• A tab or function is missing. Your access profile was changed or removed. Ask your Domain Administrator to re-add your profile from the Admin tab — the same screen used to authorize a biller for CHAMPS access.

3. Your Domain Administrator left — and no one else has admin access

This is the trickiest case: the person who originally enrolled your practice was your Domain Administrator, they've left, and nobody else was set up with admin rights. Now no one can add users or fix access. It's still recoverable through a defined MDHHS process — you do not have to re-enroll or start sharing logins.

To reset your domain rights and establish a new Domain Administrator:

• Contact MDHHS Provider Enrollment — call 1-800-292-2550 or email [email protected] — and explain that your Domain Administrator has left and rights need to be reassigned.

• Submit the two required forms to the same address: the Electronic Signature Agreement Cover Sheet (MDHHS-5405) and the Electronic Signature Agreement (DCH-1401). MDHHS uses these to verify identity before granting Domain Administrator rights to a new user.

Because state paperwork and identity checks are involved, confirm the current forms and contact details with MDHHS when you reach out — document numbers and routing can change.

Prevent It From Happening Again

• Keep at least two Domain Administrators. CHAMPS lets you have more than one, and a second admin means the account is never stranded if one person leaves.

• Add each biller as their own user instead of sharing a login, so access is tied to identities you can turn on and off cleanly. Here is how to authorize your biller for CHAMPS access.

If keeping track of MiLogin, CHAMPS access, and Michigan Medicaid enrollment isn't how you want to spend your time, Bomi handles it for therapy practices — from portal access to claims to credentialing.