TMHP IAMOnline: July 30 Therapist Checklist

Last updated: July 28, 2026.

If your therapy practice uses Texas Medicaid portals, verify by July 30, 2026 that every active TMHP My Account profile has a current email address the named user can actually open. Then find and complete the IAMOnline activation email that TMHP says it sent on July 28. TMHP is moving My Account access behind IAMOnline on August 3, and an outdated email can turn a simple login change into a manual recovery process.

Do this now: open My Account, confirm the email and its real owner, update it if necessary, check for the IAMOnline activation message, and make sure each person who needs portal access has their own working account. July 30 is the last day to update the email inside My Account before the transition. Read the TMHP deadline notice.

This is an access change, not a new reimbursement rule. TMHP does not say that claims will automatically deny or payments will stop. The practical risk is narrower: if the right person cannot sign in, portal-dependent work such as eligibility checks, claim follow-up, remittance retrieval, and provider-file maintenance can wait until access is restored.

IAMOnline and My Account Do Different Jobs

The names are easier to understand if you separate identity from permission:

• TMHP IAMOnline is the front door. It authenticates the user and provides single sign-on and multifactor authentication.

• My Account is the access desk behind that door. Users create and activate accounts there, while administrators continue to assign roles and application permissions for users linked to a provider identifier.

TMHP says the two systems will work together; IAMOnline does not replace the roles and permissions already managed in My Account. See TMHP’s IAMOnline and My Account comparison.

Complete This Checklist by July 30

1. Confirm each My Account profile is active. Do not check only the account used most often. Include the owner, account administrators, staff, and outside operations users who still need access.

2. Verify the email inside My Account. A logged-in user can go to Account Settings, select My Profile, update Email and Confirm Email, and then select Update. TMHP’s user guide says each user must have a unique email address. Open the My Account User Guide.

3. Verify who controls the inbox. A syntactically valid address is not enough. Make sure the named user can receive a message there today and that the inbox does not belong to a former employee, departed contractor, or unmonitored alias.

4. Find the July 28 activation email. TMHP says providers should select Activate Account in the IAMOnline message sent the evening of July 28. If it is missing, check spam or junk and ask IT to allow messages from [email protected] and the official TMHP IAMOnline sender identified in the notice. Read the July 28 activation notice.

5. Activate promptly and choose a security method. The IAMOnline guide says activation links expire after seven days. Email is the default security method; Okta Verify and Google Authenticator are also supported. If a link expires, the user can request a new activation email or contact the EDI Help Desk.

6. Check the administrator map. Bomi recommends recording the provider identifier, current administrators, active users, and each person’s actual application needs. The My Account guide allows multiple administrators, so a practice can consider backup administrative coverage rather than making one person a single point of failure.

If You Miss the July 30 Email Deadline

A provider who cannot log in after July 30 because the email on record is outdated must use the TMHP Portal Change Request Form. The TMHP deadline notice warns that the manual update may be time-consuming and cause delays.

The current My Account guide says an inaccessible-account email change can take up to 30 calendar days from receipt. For an urgent request, or after completing TMHP’s missing-email troubleshooting, call the EDI Help Desk at 888-863-3638. That does not guarantee immediate restoration, but it is the escalation path TMHP publishes.

What Changes on August 3

On August 3, IAMOnline becomes the gateway a user must pass through to reach My Account. The permissions inside My Account still decide which TMHP applications that user can open. In other words, a successful IAMOnline login does not create missing application permissions, and a correct permission does not help if the user cannot complete IAMOnline authentication.

For a solo therapist, those two layers may still belong to the same person. In a group practice, the owner may control the provider identifier, a manager may administer users, and a biller or credentialing contractor may need only selected applications. The cutover is a good reason to make that division explicit rather than discovering it during a time-sensitive portal task.

A Separate 90-Day Rule Starts August 22

TMHP’s current IAMOnline guide says that, beginning August 22, it will enforce inactivity at two levels:

• Account level: a user who does not sign in to the IAMOnline account for 90 consecutive days can be deactivated.

• Application level: each assigned TMHP application has its own 90-day clock. Opening one application does not keep a different application active.

TMHP recommends calendar reminders and describes monthly sign-ins as a practical habit. The important detail is that the user must open each application that needs to remain active, not merely reach the IAMOnline dashboard. Deactivated account or application access is restored through the EDI Help Desk. Review the IAMOnline access guide.

What This Means for Therapy Practices

In some solo and small behavioral-health practices, “the portal administrator” is not a distinct job. The clinician-owner may also handle credentialing; a contract biller may work denials; and an office manager may receive the security emails. That overlap is manageable only when everyone knows which named user owns which access.

Bomi’s practical recommendation is to keep a small access register with the named user, email owner, provider identifier, administrator status, required applications, and last successful access check. Review it when staff or vendors change, and schedule a monthly login across every application the practice still needs. Do not store passwords in the register.

What This Likely Means Next

This section is operational inference, not a TMHP promise. The August sequence suggests that access maintenance is becoming a recurring practice responsibility rather than a one-time cutover task. First TMHP is centralizing authentication; then it is enforcing separate inactivity rules for the account and each application. Practices should expect account ownership, current emails, permission reviews, and routine sign-ins to remain part of ordinary billing and credentialing operations after the deadline passes.

That does not mean every staff member needs broad access. It means the people who do need a tool should have named, current, recoverable access—and the practice should know who can restore or reassign it.

Questions Texas Therapists Are Asking

Do I need to act if My Account works today?

Yes. TMHP tells providers to verify by July 30 that the profile is active and the email is valid, then use the activation email to establish IAMOnline access. A working My Account login today does not complete the IAMOnline activation.

What if the activation email never arrived?

Check spam and junk, confirm that the two official sender domains are not blocked, and then call the EDI Help Desk at 888-863-3638 if the message is still missing. Also verify the email shown in My Account while the self-service window is still open.

Will signing in to IAMOnline keep every application active?

No. Under the policy effective August 22, the account and each application are tracked separately. Open every application that your practice needs at least once within its 90-day window.

Does IAMOnline change Texas Medicaid billing rules?

The cited notices describe account authentication and access management, not new coverage, coding, claim-submission, or reimbursement rules. The billing risk is indirect: losing access can delay the portal work needed to research and resolve billing issues.

Where Bomi Fits

Shameless plug: if nobody in your practice wants to own the billing-and-credentialing side of this access housekeeping, Bomi is happily raising its hand. We help therapy practices keep the operational details from becoming the owner’s second clinical caseload.

This article summarizes public TMHP guidance for operational education. It is not legal, compliance, or payer advice. Confirm current instructions with TMHP and apply them to your practice’s actual enrollment and account structure.

Sources

• TMHP — Providers Must Have a Valid Email Address on Record

• TMHP — Account Management

• TMHP — IAMOnline Activation Email Sent July 28, 2026

• TMHP — How to Access TMHP Applications Using IAMOnline

• TMHP — My Account User Guide