Authorizing Your Biller for Priority Health

Rather than managing payer portals yourself, Bomi can handle your billing and credentialing for you — so you can get back to seeing clients sooner.

Priority Health is one of Michigan's largest health plans, and its provider portal — Prism — is where claim status, credentialing information, and plan communications live. Unlike most payer portals, Priority Health requires the practice itself to create the account: you verify your identity with ID.me, become the account's security administrator, and only then can you grant anyone else access.

That includes us. Much of the administrative work we handle for you — reviewing the status of your claims, keeping your credentialing information current — requires access to your Priority Health account. This guide walks through the one-time setup in four short parts: plan for about 30 minutes plus one phone call.

Important: you must become the provider Security Administrator (pSA) before Bomi's Prism access can work. If our request shows Affiliation Reparenting / No pSA, the request exists, but Bomi cannot see or work under your group until the pSA assignment is complete.

One heads-up before you start: Priority Health has announced it's replacing Prism with a new provider portal built in partnership with Epic, currently slated for September 1. Until that transition completes, Prism — and the steps below — are how account access works today.

Part 1: Verify Your Identity with ID.me

Go to Priority Health's provider self-service page and click the green Verify with ID.me button.

If you already have an ID.me account, just sign in. If not, click Create a wallet on the sign-in screen and follow the steps to create one.

Once your ID.me login exists, navigate back to the self-service page and click Verify with ID.me again. This time ID.me walks you through identity verification — keep your state license or another government-issued ID handy. When it finishes, allow ID.me to share your verified name and email with Priority Health; declining ends the registration.

Part 2: Request Your Priority Health Account

With your identity verified, Prism lets you request a new Priority Health account. Enter your practice's details, and make sure to use your NPI Type 2 (your group NPI) and your EIN — not your individual NPI or SSN.

Priority Health reviews new account requests. Once yours is approved, they'll send you an email confirmation code to finish activating the account.

You may also see an Enrollment Detail page with an inquiry number, your group name, Status: Submitted, Stage: Credentialing, and your pSA name and email. That is the expected submitted-and-pending confirmation. It means Priority Health has the request; it does not mean Bomi has usable affiliation access yet. Once Priority Health approves the enrollment, the pSA should be able to approve Bomi's affiliation request in Prism.

Part 3: Become a Security Administrator (pSA)

A brand-new account can't approve access for anyone else yet. For that, you need to become a provider Security Administrator — a pSA. This pSA step is required before Bomi's Prism access can work. In Prism, go to General Requests → prism Security Admin (pSA) Assignment (under Web Tools & Services) and submit the request. If you'd rather handle it over the phone — or your request stalls — call Priority Health tech support at 800-942-4765, choose Option 5 (Prism help), and ask to be made the pSA for your organization.

Part 4: Approve Bomi's Affiliation Request

Once your account is active, signing in lands you on the Prism dashboard:

We'll submit an affiliation request from our own Prism account — that can happen at any point, even before you're the pSA, so just tell us when you start this process. The request stays pending until a pSA can approve it. Once you're the pSA, you'll see a Security Admin link at the top of the Prism homepage; open it and go to the Affiliation Requests tab — it lists every request from Prism users asking for access to your group or facility. Approve Bomi's request, and we can take it from there.

One detail worth knowing: if our request shows Yes in the TPA column, click that link to open the request details — the Approve option for third-party users lives there. Once approved, access takes effect right away and the request moves to your Approved Affiliations tab. Priority Health's prism security guide walks through the full pSA view.

If Bomi's request shows Affiliation Reparenting / No pSA, that means our request is present but not usable yet. Finish the pSA assignment first, then approve the affiliation request from the Security Admin area.

Quick Summary

• Part 1: From Priority Health's provider self-service page, click Verify with ID.me, create your ID.me wallet if needed, and verify your identity with a state license or other government ID.

• Part 2: Request your Priority Health account with your NPI Type 2 and EIN. An Enrollment Detail page showing Status Submitted and Stage Credentialing means the request is pending with Priority Health; activate the account when the approval code arrives.

• Part 3: Submit General Requests → prism Security Admin (pSA) Assignment in Prism (or call 800-942-4765, Option 5) to become the pSA for your organization. This is required before Bomi's access can work.

• Part 4: Approve Bomi's affiliation request under Security Admin → Affiliation Requests in Prism. If the request shows Affiliation Reparenting / No pSA, finish Part 3 first.

Once the affiliation request is approved, let us know and we'll confirm we can sign in. From there we monitor your claims and keep your credentialing information current through your account — and you can get back to your clients.